Privacy Policy
How jai9 Protects Your Data

1. Introduction

This Privacy Policy ("Policy") is issued by jai9 ("we", "us", "our") and applies to all users ("you", "your") who access or use the jai9 platform at https://jai9.io, including any associated mobile applications, games, and services provided under the jai9 brand.

jai9 is committed to protecting the privacy and personal data of every user who interacts with our platform. We process personal data in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, integrity, and confidentiality. This Policy explains in plain English how those principles are applied in practice at jai9.

Please read this Policy carefully before registering an account or using any feature of the jai9 platform. By accessing or using jai9, you acknowledge that you have read and understood this Policy and that you consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the platform.

2. Data We Collect

jai9 collects different categories of personal data depending on your interaction with the platform. The table below provides a structured overview of the main data categories we process:

2.1 Sensitive Data

jai9 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or sexual orientation. In the context of responsible gaming, we may record self-reported information relating to problem gambling, but only when you voluntarily provide it to us in connection with a self-exclusion or responsible gaming request. Such information is handled with the highest level of confidentiality and used solely to provide you with appropriate support tools.

3. How We Collect Your Data

jai9 collects personal data through several distinct channels:

3.1 Direct Interactions

The majority of personal data we hold is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or update your account profile. This data is submitted voluntarily and is necessary for the provision of our services.

3.2 Automated Technologies

When you browse or use the jai9 platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. This data is collected passively and does not require any action on your part. For a full explanation of how we use cookies, see Section 7 below.

3.3 Third-Party Sources

In certain circumstances, jai9 may receive data about you from third-party sources, including:

• KYC verification providers who cross-reference your identity documents against official databases to confirm your identity and age.
• Payment processors (such as bKash, Nagad, and Rocket) who confirm transaction status and payment method ownership.
• Fraud prevention and AML screening services that check your details against financial crime watchlists and sanctions registers.
• Analytics and performance monitoring tools that aggregate anonymised usage data to help us understand platform performance.

Data received from third parties is handled with the same level of care as data you provide directly. It is used only for the purposes described in this Policy.

4. Why We Use Your Data

jai9 uses your personal data for the following specific purposes. We do not use your data for any purpose not listed here without first informing you and, where required, obtaining your consent.

• Account creation and management: To set up and maintain your jai9 user account, verify your identity, and authenticate your login sessions.
• Service delivery: To process your deposits and withdrawals, settle bets and casino game results, apply bonuses, and provide all features of the jai9 platform.
• KYC and age verification: To confirm that you are aged 21 or above and that you are a real, verifiable individual, in compliance with our obligations as an online gambling operator.
• Anti-money laundering (AML) compliance: To monitor transaction patterns, screen against sanctions lists, and fulfil our obligations under international AML frameworks.
• Fraud prevention: To detect and prevent account fraud, bonus abuse, collusion, and other forms of dishonest activity that harm our users and our platform.
• Customer support: To respond to your queries, resolve disputes, process responsible gaming requests, and provide assistance via our support channels.
• Responsible gaming: To administer deposit limits, loss limits, self-exclusion requests, session time alerts, and reality check notifications on your account.
• Platform improvement: To analyse usage patterns, identify technical issues, test new features, and improve the overall quality and performance of the jai9 platform.
• Marketing communications: To send you promotional offers, bonus alerts, and tournament notifications — but only where you have opted in to receive such communications. You may withdraw your consent at any time through your account settings or by contacting support.
• Legal and regulatory obligations: To retain records as required by applicable law, respond to lawful requests from regulatory or law enforcement authorities, and defend jai9's legal interests in any dispute.

5. Legal Basis for Processing

jai9 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing required to perform our contract with you — specifically, to provide the betting and gaming services you have signed up for, process your transactions, and manage your account.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, age verification requirements, record-keeping mandates, and responses to lawful regulatory requests.
• Legitimate interests: Processing carried out in pursuit of jai9's legitimate business interests where those interests are not overridden by your fundamental rights. This includes fraud detection, platform security, network and information security, and internal analytics used to improve our services.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — most notably for direct marketing communications. You may withdraw consent at any time, and such withdrawal will not affect the lawfulness of processing carried out before the withdrawal.

6. Data Sharing & Disclosure

jai9 does not sell, rent, or trade your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose:

6.1 Service Providers

We engage trusted third-party vendors who process data on our behalf under strict contractual data processing agreements. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard — to facilitate deposits and withdrawals.
• Identity verification providers: To conduct KYC checks, age verification, and document authentication.
• Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, and others — to deliver and record game outcomes and maintain game integrity logs.
• Cloud hosting and infrastructure providers: To store data and maintain platform availability.
• Customer support software providers: To manage and store support communications.
• Fraud and AML screening services: To cross-reference user data against global watchlists and sanctions registers.

6.2 Legal and Regulatory Authorities

jai9 may be required to disclose personal data to government bodies, financial intelligence units, law enforcement agencies, or regulatory authorities where such disclosure is mandated by applicable law, a court order, or a lawful regulatory request. In such cases, jai9 will disclose only the minimum data required to satisfy the obligation and will notify the affected user where legally permissible.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jai9's business, personal data held by jai9 may be transferred to the acquiring entity as part of the transaction. Users will be notified of any such transfer via email or a prominent notice on the platform, and the acquiring entity will be required to honour the terms of this Privacy Policy.

6.4 Professional Advisors

jai9 may share personal data with lawyers, auditors, and other professional advisors on a strictly need-to-know basis and subject to professional confidentiality obligations, in connection with the exercise or defence of legal claims or the conduct of internal audits.

7. Cookies & Tracking Technologies

jai9 uses cookies and similar technologies (including web beacons, pixel tags, and local storage objects) to operate and improve the platform. A cookie is a small text file stored on your device by your browser when you visit a website. The following categories of cookies are used on the jai9 platform:

7.1 Strictly Necessary Cookies

These cookies are essential for the platform to function correctly. They enable core features such as user authentication, session management, fraud prevention controls, and load balancing. Without these cookies, the jai9 platform cannot operate. No consent is required for strictly necessary cookies.

7.2 Performance & Analytics Cookies

These cookies collect anonymised information about how users interact with the platform — such as which pages are visited most frequently, how long sessions last, and which features are used. This data helps jai9 identify technical problems and prioritise improvements. The data collected is aggregated and does not identify individual users.

7.3 Functionality Cookies

These cookies remember your preferences and settings (such as your preferred language or display settings) to provide a more personalised experience. They do not track your browsing activity outside of the jai9 platform.

7.4 Managing Cookies

You can manage or delete cookies through your browser's settings at any time. Most browsers allow you to refuse all cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling strictly necessary cookies will impair the functionality of the jai9 platform, and you may not be able to log in or access all features.

8. Data Retention

jai9 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be attributed to you as an individual. Anonymised data (which can no longer identify you) may be retained indefinitely for statistical and analytical purposes.

9. Data Security

jai9 employs a multi-layered approach to data security, combining technical, organisational, and procedural safeguards to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jai9 servers, ensuring that your credentials, financial data, and personal information cannot be intercepted in transit.
• Encryption at rest for all sensitive data stored in our databases, including KYC documents, financial records, and authentication credentials.
• Role-based access controls that limit access to personal data to only those employees and contractors who have a legitimate need for it in the course of their duties.
• Regular security audits and penetration testing conducted by independent security professionals to identify and remediate vulnerabilities before they can be exploited.
• Multi-factor authentication (MFA) available for user accounts and enforced for all internal administrative access to production systems.
• Incident response procedures that ensure any suspected data breach is investigated immediately, with affected users notified and relevant authorities informed within applicable regulatory timeframes.

While jai9 takes all reasonable steps to protect your data, no system of security is completely impenetrable. You also play an important role in keeping your data safe — please use a strong, unique password for your jai9 account and never share your login credentials with anyone.

10. Your Data Rights

As a user of the jai9 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your full name, registered email address, and a clear description of the right you wish to exercise. We will respond within 30 calendar days.

• Right of Access: You have the right to request a copy of all personal data we hold about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: In certain circumstances, you may request that we delete the personal data we hold about you. This right is not absolute — we may be required to retain certain data to comply with legal obligations, and we will inform you if erasure is not possible in your case.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested or while an objection is being assessed.
• Right to Data Portability: Where processing is based on your consent or on a contract with you, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted directly to another controller where technically feasible.
• Right to Object: You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling. You also have an absolute right to object to direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.

11. International Data Transfers

jai9 operates as an international online gaming platform and may process or store personal data on servers located outside of Bangladesh. Where data is transferred to a jurisdiction that does not provide an equivalent level of data protection to that applicable under international standards, jai9 will implement appropriate safeguards to ensure your data remains protected.

Such safeguards include the use of standard contractual clauses approved by recognised data protection authorities, binding corporate rules where applicable, and contractual requirements imposed on all third-party processors who receive personal data from jai9. By using the jai9 platform, you acknowledge and consent to the transfer of your personal data to servers and processors located outside Bangladesh where necessary for the provision of our services.

12. Children & Minors

The jai9 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store any personal data relating to individuals under the age of 21. Registration is not permitted for anyone below this minimum age threshold.

If jai9 becomes aware that personal data has been collected from a minor — whether through misrepresentation of age during registration or any other means — we will take immediate steps to delete that data and permanently close the associated account. Any funds held in such an account will be handled in accordance with our Terms & Conditions and applicable legal obligations.

13. Third-Party Links

The jai9 platform may contain references to third-party services such as payment providers and game software suppliers. Where we link to or integrate with third-party services, those services are governed by their own privacy policies, which are independent of this Policy.

jai9 has no control over and accepts no responsibility for the privacy practices or content of third-party services. We encourage you to review the privacy policy of any third-party service you interact with in connection with your use of the jai9 platform, particularly payment providers such as bKash, Nagad, and Rocket, each of which maintains its own data handling practices.

14. Updates to This Policy

jai9 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. When material changes are made, we will notify registered users by email and by displaying a prominent notice on the jai9 platform at least 7 days before the revised Policy takes effect.

The "Effective Date" displayed at the top of this Policy will be updated each time a revision is published. Your continued use of the jai9 platform after the effective date of any updated Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, you must stop using the platform and request account closure by contacting our support team.

We recommend reviewing this Policy periodically to remain informed of how jai9 protects your personal data. Archived versions of previous policies are available upon request by contacting our support team.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jai9 handles your personal data, please contact our dedicated privacy support team using the details below. We are committed to addressing all privacy-related enquiries promptly and thoroughly.

Data Protection Contact

Email: [email protected]

Platform: https://jai9.io

Response Time: Within 30 calendar days of receiving your request

Operating Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

When contacting us regarding a data rights request, please include your full registered name, your registered email address, and a clear description of the right you wish to exercise or the concern you wish to raise. This will help us process your request as efficiently as possible.